Last updated: 26 May 2026
This Privacy Policy explains how Sync ("we", "us", "our") collects, uses and protects your information when you access or use the Sync platform, community, events, website, mobile experience or related services (collectively, the “Platform”).
By using Sync, you agree to this Privacy Policy and our Terms & Conditions.
We may update this Privacy Policy from time to time. If we make significant changes, we will notify members where appropriate by updating the date above, sending an email or displaying a notice within the platform.
We encourage you to review this policy regularly.
1. Information We Collect
Account & Profile Information:
When you create a Sync account or membership, we may collect information including:
Name
Email address
Username
Profile photo
Biography or profile details
Business or professional information
Social media links
Location or local area
Interests, preferences or hobbies
Any information you choose to add to your profile
We may collect information when you:
Contact us
Submit forms
Participate in discussions
Comment on posts
Send messages
Submit feedback
Register for events
Respond to surveys or promotions
Communicate with Sync staff or moderators
When members communicate through Sync, we and our third-party platform providers may process:
Message content
Timestamps
Sender and recipient information
Files, links or media shared
This helps us operate the platform, maintain safety and investigate abuse or misuse where necessary.
We may collect and process content you upload or publish, including:
Posts
Comments
Photos
Videos
Event submissions
Recommendations
Reviews
Community contributions
Payment Information
If you purchase a membership, ticket or paid feature, payment information is processed securely by our third-party payment providers.
We do not directly store full payment card details.
2. Information Collected Automatically
When you use Sync, certain information may be collected automatically.
Device & Technical InformationThis may include:
IP address
Browser type
Device type
Operating system
Internet provider
Device identifiers
Time zone
Approximate location
We may collect information about how you use Sync, including:
Pages visited
Features used
Posts viewed
Interactions within the community
Search activity
Event registrations
Links clicked
Session activity
This helps us improve the platform, understand member behaviour and maintain security.
We may use cookies, analytics tools and similar technologies to:
Keep you logged in
Improve functionality
Analyse traffic and usage
Personalise your experience
Improve performance and security
You can manage cookie settings through your browser settings.
Please note that disabling cookies may impact parts of the platform.
3. Information From Third Parties
We may receive information from:
Social media platforms
Analytics providers
Payment providers
Marketing platforms
Event platforms
Other members interacting with you on Sync
If you sign in through a third-party platform or connect social accounts, certain information may be shared with us according to your settings on those services.
4. How We Use Your Information
We use your information to:
Provide and operate Sync
Create and manage member accounts
Process memberships, purchases and event bookings
Personalise your experience
Facilitate conversations and networking
Improve platform functionality and member experience
Send updates, support and administrative communications
Share news, offers, opportunities and events
Moderate the community and enforce guidelines
Detect fraud, spam or misuse
Maintain platform safety and security
Analyse usage and improve performance
Comply with legal obligations
We may also use aggregated or anonymised data for research, analytics or business development purposes.
5. How We Share Information
We may share information with trusted third-party providers who help us operate Sync, including:
Hosting providers
Payment processors
Analytics providers
Email and communication platforms
Customer support tools
Community software providers
Sync is powered in part by technology provided by CircleCo, Inc. (“Circle”). Certain information may be processed through Circle in connection with operating the platform and community experience.
Your profile information, posts, comments and activity may be visible to other members depending on your privacy settings and how you use the platform.
Please remember:
Anything shared publicly within the community may be seen, copied or shared by others.
We may disclose information if required to:
Comply with legal obligations
Respond to lawful requests
Protect the safety of members
Prevent fraud, abuse or illegal activity
Protect the rights, property or security of Sync
Business Transfers
If Sync is involved in a merger, acquisition, restructuring or sale, your information may be transferred as part of that process.
6. AI & Automated Features
Sync may use AI-powered tools and features to help improve the member experience, moderation, support or platform functionality.
These tools may be provided through trusted third-party providers.We will not use your personal information to train external AI models.
Any AI processing is intended solely to operate and improve the Sync experience.
7. Events, Photography & Media
Sync events may be photographed or filmed for promotional, marketing or community purposes. By attending an event, you acknowledge that you may appear in photography or video content unless you request otherwise.
If you prefer not to appear in media content, please notify a member of the Sync team at the event.
8. Children's Privacy
Sync is intended for individuals aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected personal information from a person under 18, we will take reasonable steps to remove it.
9. Data Security
We take reasonable steps to protect your information using appropriate technical and organisational security measures. However, no online platform or method of transmission can ever be guaranteed completely secure. You use the platform at your own risk.
10. International Transfers
Some of our third-party providers may process or store data outside the United Kingdom. Where this happens, we aim to ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
11. Your Rights & Choices
Depending on your location and applicable laws, you may have rights including:
Accessing your information
Correcting inaccurate information
Requesting deletion of your information
Restricting or objecting to processing
Withdrawing consent
Exporting your data
You may also:
Update profile information through your account settings
Unsubscribe from marketing emails
Disable notifications through your device settings
Delete your account by contacting us
We may retain certain information where legally required or for legitimate business purposes.
12. Third-Party Links & Services
Sync may contain links to third-party websites, businesses, offers, communities or services.
We are not responsible for the privacy practices, content or security of external services.Please review their own policies before interacting with them.
13. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us.
14. Final Note
Sync is built around meaningful connection, trust, safety and community.We aim to handle member information responsibly while creating a platform that feels open, human and genuinely valuable to be part of.
